Help and Technical Support

If you are in need of technical support for an existing Account you can:
  1. Email us: We will endeavor to respond to your email as soon as possible. If you do not get a response within your desired timeframe, please call us at our phone number below to escalate your request to the top of our list.
  2. For site outages or other interruptions of service please call our Urgent Support Line at anytime: 1-800-672-8060 x0. We will respond within 15 minutes.
    International: +1-413-241-6269
  3. Just need e-mail server settings? Check our reference page. Internet-mail-3
  4. FAQs, tutorials, and more self-help resources are available at our Community Information Center.
  5. To see what our support covers, check out: Gaia Host Support Scope

For Sales Inquiries:

  1. Sales Email:
  2. Call our Sales department at extension 801 (1-800-672-8060). Use the "urgent" extension (x0) if appropriate.
    International: +1-413-241-6269

Terms of Service

The most current version of our Terms of Service is available online.

Server Status

There are no current Status Alerts - all services are operational.

Recent Maintenance Events

  • 2018-10-18 05:00 AM to 2018-10-18 08:00 PM: Affected Services: Sent Mail Deliverability Degraded

    RESOLVED: Email Deliverability for Sent Mail Degraded

    Thursday, Oct. 18, 2018 at 5:00am US Eastern

    We are experiencing some email deliverability problems for messages sent outbound to some providers.

    The cause of the issue is a problem with conflicting Reverse DNS records by published by another provider for our IP address space used by our central mail systems.

    We hope to have resolution on this as soon as possible.

    If you receive a "delayed delivery" message related to email you are sending, you don't need to take action. The server will retry delivery automatically.

    If you received a "delivery denied" or "rejected" message bounce, then you may need to wait until after this Reverse DNS issue is resolved to resend your message.

    UPDATED Thursday, Oct. 18, 2018 at 11:30am US Eastern

    We have been able to get the errant provider to remove their incorrect Reverse DNS records and re-published our Reverse DNS records to the Internet. It may take up to 12 hours in some locations for the related DNS cache to clear and see correct records again.

    We will continue to monitor this until we get a 100% all clear from all locations we are testing propagation from.

    UPDATED Thursday, Oct. 18, 2018 at 8:00p US Eastern

    We are reporting all clear as tests from numerous locations across the Internet are all now showing our proper Reverse DNS records.

There is no currently scheduled maintenance.