Help and Technical SupportIf you are in need of technical support for an existing account you can:
Email Support (
We will endeavor to respond to your e-mail as soon as possible. If you
do not get a response within your desired timeframe, please call us at
our phone number below to escalate your request to the top of our list.
For more information about our current situation, see What's Up.
Call Our Urgent Support Line (1-800-672-8060 x0) at anytime. We will respond within 15 minutes.
- Just need e-mail server settings? Check our reference page.
- FAQs, e-mail settings walkthroughs and more self-help resources are available at community.gaiahost.coop.
For Sales Inquiries:
- Email Us ( ).
Call our Sales department at extension 801 (1-800-672-8060). Use the "urgent" extension (x0) if appropriate.
Terms of Service
The most current version of our Terms of Service is available online.
Current Status Alerts
- 2014-07-13 03:14 AM:
Affected Services: Central Email Servers Hosted on Generation 1 Servers are Degraded
Email Server Switches in Progress for many customers!Starting Sunday, July 13, 2014 and Ongoing Rolling Migrations
We are currently engaged in switching all remaining customers from our old (degraded) Email systems to our shiny new Email Server Systems. These new email systems provide improved service, security, and reliability.
Webmail service (Roundcube, Squirrel) is not available for anyone on the old Email server (i.e., securemail2.gaiahost.coop). If you are a customer in urgent need of webmail access, please contact us through the urgent support phone 1-800-672-8060 x0. We will be able to prioritize your migration onto the new systems.
Inbound email and regular IMAP/POP3/SMTP are and have been active and working without interruption.
Customer Switch to New:
If you are having troubles logging in at all to the old server, it may mean you have been switched to the new one and you must update your Incoming and Outgoing server settings to the new and more simple:
Trying to log into the old email systems after the switch will result in your login failing.
Find out what email server you are on:
Use our online docs to help you update your settings, they include screen shots with step-by-step instructions for all popular email software and smartphones:
Initial Reports: Central Email Servers Hosted on Generation 1 Servers are DEGRADED12:00a US/Eastern: Sunday, July 13, 2014
Email service is degraded on our older Generation 1 email servers.
Currently only webmail service has been taken offline.
Inbound email and regular IMAP/POP3/SMTP are working.
We are working on this situation and will update as the service fully stabilizes or is migrated onto our new systems.
5:00a US/Eastern: Sunday, July 13, 2014
Regular IMAP/POP3/SMTP and incoming email continue to be stable and working. We are keeping webmail offline for now.
To resolve the degraded situation we are working on a mass migration of all customers still hosted on our older email systems to our new email systems.
This mass migration may take another 24-48 hours to finalize in a way that does not create anymore downtime.
Once the mass migration is complete you can expect some great improvements like: improved spam/virus filtering and much faster webmail and IMAP access.
If you are a customer in urgent need of webmail access, please contact us through the urgent support phone 1-800-672-8060 x0. We may be able to prioritize your migration onto the new systems.
Recent Maintenance Events
- 2014-08-07 10:08 PM to 2014-08-08 12:10 AM:
Affected Services: Web Host Servers in Bedford, NH Datacenter
RESOLVED: Web Host and Email Servers in Somerville Datacenter are not AccessibleNetwork issues took all servers in Somerville, MA offline after the short outage at Bedford, NH earlier. Access into Somerville, MA servers failed from 11:33p - 12:10a ET.
We are continuing to monitor the currently stable situation and will be coordinating with our upstream network vendor if more instability occurs.
RESOLVED: Web Host Servers in Bedford, NH Datacenter are not AccessibleResolved Thursday, August 7, 2014 at 10:52p ET
Network issues are resolved. Intermittent or limited connectivity was available to some servers as early as 10:30p ET, but complete resolution did not happen until 10:52p ET.
Starting Thursday, August 7, 2014 at 10:08p ET
Network issues are taking place causing all web host servers in our Bedford, NH datacenter to be inaccessible.
Servers and services in other datacenters are fully operational.
Our upstream network vendor is looking into the issue urgently.
There is no currently scheduled maintenance.