Help and Technical Support

If you are in need of technical support for an existing account you can:
  1. Email Support ( ). We will endeavor to respond to your e-mail as soon as possible. If you do not get a response within your desired timeframe, please call us at our phone number below to escalate your request to the top of our list.
    For more information about our current situation, see What's Up.
  2. Call Our Urgent Support Line (1-800-672-8060 x0) at anytime. We will respond within 15 minutes.
    International: +1-413-241-6269
  3. Just need e-mail server settings? Check our reference page. Internet-mail-3
  4. FAQs, e-mail settings walkthroughs and more self-help resources are available at community.gaiahost.coop.

For Sales Inquiries:

  1. Email Us ( ).
  2. Call our Sales department at extension 801 (1-800-672-8060). Use the "urgent" extension (x0) if appropriate.
    International: +1-413-241-6269

Terms of Service

The most current version of our Terms of Service is available online.

Server Status

There are no current Status Alerts - all services are operational.

Recent Maintenance Events

There is no currently scheduled maintenance.