Help and Technical SupportIf you are in need of technical support for an existing Account you can:
- Email us: email@example.com. We will endeavor to respond to your email as soon as possible. If you do not get a response within your desired timeframe, please call us at our phone number below to escalate your request to the top of our list.
For site outages or other interruptions of service please call our Urgent Support Line at anytime: 1-800-672-8060 x0. We will respond within 15 minutes.
- Just need e-mail server settings? Check our reference page.
- FAQs, tutorials, and more self-help resources are available at our Community Information Center.
- To see what our support covers, check out: Gaia Host Support Scope
For Sales Inquiries:
- Sales Email: firstname.lastname@example.org.
Call our Sales department at extension 801 (1-800-672-8060). Use the "urgent" extension (x0) if appropriate.
Terms of Service
The most current version of our Terms of Service is available online.
There are no current Status Alerts - all services are operational.
Recent Maintenance Events
- 2018-07-16 02:00 PM to 2018-07-16 03:36 PM:
Affected Services: Mail sending and receiving
Central Mail Services Down and Intermittent Down as of 2:00p US Eastern
There is a known issue impacting email sending and delivery. We are urgently working to resolve the issue and will update with an estimated restoration time of service.
RESOLVED: 3:36P US Eastern
The storage system issue impacting email sending and receiving this afternoon as been resolved. Some customers were not able to connect at all, others were getting intermittent availability.
There is no currently scheduled maintenance.