Help and Technical Support

If you are in need of technical support for an existing Account you can:
  1. Email us: We will endeavor to respond to your email as soon as possible. If you do not get a response within your desired timeframe, please call us at our phone number below to escalate your request to the top of our list.
  2. For site outages or other interruptions of service please call our Urgent Support Line at anytime: 1-800-672-8060 x0. We will respond within 15 minutes.
    International: +1-413-241-6269
  3. Just need e-mail server settings? Check our reference page. Internet-mail-3
  4. FAQs, tutorials, and more self-help resources are available at our Community Information Center.
  5. To see what our support covers, check out: Gaia Host Support Scope

For Sales Inquiries:

  1. Sales Email:
  2. Call our Sales department at extension 801 (1-800-672-8060). Use the "urgent" extension (x0) if appropriate.
    International: +1-413-241-6269

Terms of Service

The most current version of our Terms of Service is available online.

Server Status

There are no current Status Alerts - all services are operational.

Recent Maintenance Events

  • 2016-10-01 03:02 PM to 2016-10-01 04:10 PM: Affected Services: Our main SSL Certificate Error

    Starting at 3:02p US Eastern, Oct. 1, 2016 and resolved 4:10p US Eastern

    We experienced an issue with the SSL certificate that runs central services, like the Email (IMAP/POP3/SMTP), web mail, and the control panel. An error on our side resulted in the renewed certificate not going live.

    Customers would have received SSL or Security Warnings for an expired certificate during this window. The problem was fixed by 4:10p and no errors or warnings should persist for customers. Just refresh your email client or browser.

There is no currently scheduled maintenance.