Help and Technical SupportIf you are in need of technical support for an existing account you can:
Email Support (
We will endeavor to respond to your e-mail as soon as possible. If you
do not get a response within your desired timeframe, please call us at
our phone number below to escalate your request to the top of our list.
For more information about our current situation, see What's Up.
Call Our Urgent Support Line (1-800-672-8060 x0) at anytime. We will respond within 15 minutes.
- Just need e-mail server settings? Check our reference page.
- FAQs, e-mail settings walkthroughs and more self-help resources are available at community.gaiahost.coop.
For Sales Inquiries:
- Email Us ( ).
Call our Sales department at extension 801 (1-800-672-8060). Use the "urgent" extension (x0) if appropriate.
Terms of Service
The most current version of our Terms of Service is available online.
There are no current Status Alerts - all services are operational.
Recent Maintenance Events
- 2014-09-25 11:43 AM to 2014-09-25 08:00 PM:
Affected Services: Internet Wide Security Alert, Bash Shell Shock Security Exploit
Bash Shell Shock Security ExploitOn Sep. 24, 2014 it was announced that a 22 year old bug in a commonly used command line shell (BASH) could allow for arbitrary code execution.
We have researched and tested against the issue. We do not see immediate exploitability to Gaia Host servers.
We will be proceeding with bash security upgrades as part of ongoing routine security upgrades and maintenance.
If you have concerns or questions specific to your web site or virtual server setup, please contact support.
There is no currently scheduled maintenance.