Server Status

There are no current Status Alerts - all services are operational.

Recent Maintenance Events

• 2012-02-06 02:00 AM to 2012-02-06 06:00 AM: Affected Services: Email Server Upgrades Scheduled, Some Maintenance Downtime
  

  Email Server Upgrades Scheduled For This Weekend

  Maintenance Window:
  Postponed: from Saturday to Monday
  Now: February 6, 2012
  2:00a - 6:00a US/Eastern

  We will be performing a major hardware infrastructure upgrade to our email server systems this weekend. This upgrade is meant to improve overall mail infrastructure performance for IMAP, POP3, SMTP, and Webmail.

  Checking and Sending Email will be offline for a period of 1-3 hours during the Maintenance Window.

  All incoming email will either be queued for delivery after the upgrade or be delivered without delay.

  IMAP and Webmail users with more than 10,000 messages or 1.0 gigabyte of storage in their individual Inboxes will notice the greatest performance improvements.

  We'd love to get your feedback after the upgrade.

  This upgrade also fits into a series of improvements in our email server infrastructure that we are rolling out in early 2012. Other planned improvements include: a more robust inbound spam/virus filter gateway that will be released to all customers, increases in system redundancy, and improvements in email system security.

   
• 2012-02-02 04:12 AM to 2012-02-02 02:33 PM: Affected Services: several Gaia Host web servers
  

  Network Problems causing connectivity problems to all services from limited locations.

  At 4:12am ET, our server monitors detected a network-related interruption to all servers in one of the Gaia Host data centers.

  We immediately contacted our upstream network providers and they are actively working to resolve the issue.

  This issue causes interruptions in website traffic to all affected servers.
  All servers are functional and operating, but some locations on the Internet are still unable to connect to the servers due to the network issues.

  UPDATE: 2012-02-02 5:29am ET Our upstream network provider has personnel on site who are currently troubleshooting the issue.

  UPDATE: 2012-02-02 5:50am ET Our upstream network provider has put a work-around in place to restore network connectivity and is investigating the cause of the issue.

  UPDATE: 2012-02-02 6:02am ET We confirmed that we are still seeing network interruption and provided additional diagnostic information to our upstream network provider, who continues to investigate the cause of the outage.

  UPDATE: 2012-02-02 8:00am ET We are continuing to see network connectivity problems. Our upstream providers continue to work on the issue.

  UPDATE: 2012-02-02 9:10am ET The remaining issues seem to have been resolved according to our observations. We await final confirmation from our upstream vendor.

  UPDATE: 2012-02-02 9:15am ET After further testing, there are continued problems from some locations on the Internet. Connectivity to both New Hampshire and Massachusetts datacenters are effected. Approximately 30% of routing paths into our server systems are degraded in performance or causing connect errors. Most routing paths are testing without delay. We are continuing to monitor the situation and work with our upstream providers.

  UPDATE: 2012-02-02 2:33pm ET We received the "all clear" report from the network engineers about an hour ago and have now verified that all pending issues have been resolved. Thank you for your patience & a big thank-you to Charles & Benjamin for working tirelessly throughout the night to get this resolved ASAP.

There is no currently scheduled maintenance.