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Help and Technical Support

If you are in need of technical support for an existing account you can:
  1. Email Support ( ). Maximum response time is 12 hours. Average response time on weekdays between 7am and 7pm Eastern US Time is 3 hours.
  2. Call Our Urgent Support Line (1-800-672-8060 x0) at anytime. We will respond within 15 minutes.
    International: +1-413-241-6269

For Sales Inquiries:

  1. Email Us ( ).
  2. Call our Sales department at extension 801 (1-800-672-8060). Use the "urgent" extension (x0) if appropriate.
    International: +1-413-241-6269

Terms of Service

The most current version of our Terms of Service is available online.

Server Status

There are no current Status Alerts - all services are operational.

There have been no recent maintenance events.

There is no currently scheduled maintenance.