Help and Technical Support

If you are in need of technical support for an existing account you can:
  1. Email Support ( ). We will endeavor to respond to your e-mail as soon as possible. If you do not get a response within your desired timeframe, please call us at our phone number below to escalate your request to the top of our list.
    For more information about our current situation, see What's Up.
  2. Call Our Urgent Support Line (1-800-672-8060 x0) at anytime. We will respond within 15 minutes.
    International: +1-413-241-6269
  3. Just need e-mail server settings? Check our reference page. Internet-mail-3
  4. FAQs, e-mail settings walkthroughs and more self-help resources are available at

For Sales Inquiries:

  1. Email Us ( ).
  2. Call our Sales department at extension 801 (1-800-672-8060). Use the "urgent" extension (x0) if appropriate.
    International: +1-413-241-6269

Terms of Service

The most current version of our Terms of Service is available online.

Server Status

Current Status Alerts

Recent Maintenance Events

  • 2014-08-07 10:08 PM to 2014-08-08 12:10 AM: Affected Services: Web Host Servers in Bedford, NH Datacenter

    RESOLVED: Web Host and Email Servers in Somerville Datacenter are not Accessible

    Network issues took all servers in Somerville, MA offline after the short outage at Bedford, NH earlier. Access into Somerville, MA servers failed from 11:33p - 12:10a ET.

    We are continuing to monitor the currently stable situation and will be coordinating with our upstream network vendor if more instability occurs.

    RESOLVED: Web Host Servers in Bedford, NH Datacenter are not Accessible

    Resolved Thursday, August 7, 2014 at 10:52p ET

    Network issues are resolved. Intermittent or limited connectivity was available to some servers as early as 10:30p ET, but complete resolution did not happen until 10:52p ET.

    Starting Thursday, August 7, 2014 at 10:08p ET

    Network issues are taking place causing all web host servers in our Bedford, NH datacenter to be inaccessible.

    Servers and services in other datacenters are fully operational.

    Our upstream network vendor is looking into the issue urgently.

There is no currently scheduled maintenance.