Help and Technical Support

If you are in need of technical support for an existing Account you can:
  1. Email us: We will endeavor to respond to your email as soon as possible. If you do not get a response within your desired timeframe, please call us at our phone number below to escalate your request to the top of our list.
  2. For site outages or other interruptions of service please call our Urgent Support Line at anytime: 1-800-672-8060 x0. We will respond within 15 minutes.
    International: +1-413-241-6269
  3. Just need e-mail server settings? Check our reference page. Internet-mail-3
  4. FAQs, tutorials, and more self-help resources are available at our Community Information Center.
  5. To see what our support covers, check out: Gaia Host Support Scope

For Sales Inquiries:

  1. Sales Email:
  2. Call our Sales department at extension 801 (1-800-672-8060). Use the "urgent" extension (x0) if appropriate.
    International: +1-413-241-6269

Terms of Service

The most current version of our Terms of Service is available online.

Server Status

There are no current Status Alerts - all services are operational.

Recent Maintenance Events

  • 2014-12-01 11:00 AM to 2014-12-01 04:55 PM: Affected Services: One Web Server in Bedford, NH D

    RESOLVED: Dec. 1, 2014: A Web Server in Bedford, NH is Offline as of 11:00a US Eastern

    We are working on restoring service as quickly as possible.

    All other web servers and services are operating normally at this time.

    Update 1:00p US Eastern
    This server is still down with a significant hardware failure. Restoration is in process and expected to take at least a few hours.

    Estimated time to be back online is currently 5:00p US Eastern.

    Update: Resolved 4:55p
    Back online with five minutes to spare. 4:55p Eastern.

There is no currently scheduled maintenance.