Help and Technical Support

If you are in need of technical support for an existing account you can:
  1. Email Support ( ). We will endeavor to respond to your e-mail as soon as possible. If you do not get a response within your desired timeframe, please call us at our phone number below to escalate your request to the top of our list.
    For more information about our current situation, see What's Up.
  2. Call Our Urgent Support Line (1-800-672-8060 x0) at anytime. We will respond within 15 minutes.
    International: +1-413-241-6269
  3. Just need e-mail server settings? Check our reference page. Internet-mail-3
  4. FAQs, e-mail settings walkthroughs and more self-help resources are available at community.gaiahost.coop.

For Sales Inquiries:

  1. Email Us ( ).
  2. Call our Sales department at extension 801 (1-800-672-8060). Use the "urgent" extension (x0) if appropriate.
    International: +1-413-241-6269

Terms of Service

The most current version of our Terms of Service is available online.

Server Status

Current Status Alerts

Recent Maintenance Events

  • 2014-07-12 02:00 AM to 2014-07-08 08:30 AM: Affected Services: Central Email Servers Hosted on Generation 1 Servers Not Operational

    RESOLVED: Central Email Servers Hosted on Generation 1 Servers Not Operational

    2:00a US/Eastern: Saturday, July 12, 2014
    Email service authentication is currently failing and we are working restoring service. This effects customers accessing webmail, POP3, IMAP, and SMTP with securemail2.gaiahost.coop.

    8:30a US/Eastern: Saturday, July 12, 2014
    Service has been restored.

    If you had received an authentication error during the beginning of the service outage, you may be prompted to enter a new password by your email software. Your email password has not changed, but can be managed through the account control panel.


There is no currently scheduled maintenance.